Privacy Policy
Kansas City Pain & Spine (“Kansas City Pain & Spine,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website and other online interactions with our practice.
This Privacy Policy applies to information collected through this website. Information collected in connection with your medical care may also be protected by the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable laws and is addressed separately in our Notice of Privacy Practices.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Email address
- Telephone or mobile phone number
- Information submitted through contact, appointment request, or other website forms
- Communications or inquiries you send to us
- Other information you choose to provide
We may also automatically collect certain non-personal or technical information when you use our website, such as IP address, browser and device information, pages visited, date and time of visits, referring website, and general website usage information.
2. How We Use Your Information
We may use information collected through our website to:
- Respond to questions and inquiries
- Process appointment or scheduling requests
- Communicate with you regarding services you have requested
- Provide appointment reminders and other practice-related communications
- Provide customer or patient support
- Operate, maintain, and improve our website
- Analyze website traffic and usage
- Protect the security and integrity of our website
- Comply with applicable legal and regulatory requirements
We will use your mobile telephone number for SMS/text messaging only as permitted by applicable law and consistent with the consent you provide.
3. SMS/Text Messaging Privacy
If you provide your mobile telephone number and consent to receive SMS/text messages from Kansas City Pain & Spine, we may use your number to send conversational and informational communications related to your interactions with our practice.
- Appointment scheduling and confirmations
- Appointment reminders
- Responses to questions or inquiries
- Follow-up communications
- Practice or service-related updates
- Other communications related to services you have requested
No mobile opt-in information or text message consent will be shared with third parties or affiliates.
We do not sell, rent, or disclose your mobile telephone number or SMS consent information to third parties or affiliates for their marketing or promotional purposes. SMS consent is not a condition of receiving medical care or services from Kansas City Pain & Spine.
4. SMS Consent and Opt-Out
Where SMS consent is obtained through our website, you may be asked to affirmatively select an optional SMS consent checkbox. By opting in, you consent to receive the types of SMS communications described in the consent disclosure and our SMS Terms of Service.
Message frequency may vary. Message and data rates may apply depending on your mobile carrier and service plan. You may opt out of SMS communications at any time by replying STOP to a text message from us. For assistance, reply HELP or contact Kansas City Pain & Spine using the contact information provided on our website.
After opting out, you may receive a confirmation message. You will not receive additional SMS communications unless you subsequently consent to receive them again, except as otherwise permitted by law.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to operate the website, understand how visitors use it, improve functionality, and analyze website performance. We may use third-party analytics services, including Google Analytics, to collect information about website usage. You may be able to limit or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain portions of the website.
6. Sharing of Information
We do not sell your personal information. We may disclose information when reasonably necessary to service providers that assist us in operating our website, communications systems, or business operations; professional advisors or contractors performing services on our behalf; comply with applicable laws or legal processes; protect rights, property, security, or safety; or facilitate a business transaction or organizational restructuring as permitted by applicable law.
Service providers are permitted to use information only as necessary to perform services on our behalf and as otherwise permitted by applicable law and contractual requirements.
Notwithstanding the foregoing, mobile opt-in information and SMS/text messaging consent will not be shared with third parties or affiliates.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information collected through our website against unauthorized access, use, alteration, or disclosure. However, no method of Internet transmission or electronic storage can be guaranteed to be completely secure.
Please do not submit urgent or emergency medical information through this website. If you are experiencing a medical emergency, call 911 or seek appropriate emergency medical care.
8. Third-Party Websites and Services
Our website may contain links to third-party websites or services. Kansas City Pain & Spine is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
9. Children’s Privacy
Our website is not intended to collect personal information directly from children under the age of 13 without appropriate parental or legal guardian involvement. If we become aware that information has been collected from a child in a manner inconsistent with applicable law, we will take reasonable steps to address it.
10. Your Choices
Depending on the nature of your interaction with us and applicable law, you may contact us to correct or update information you have provided, ask questions regarding our privacy practices, withdraw consent to certain communications, opt out of SMS communications by replying STOP, or opt out of applicable email marketing communications using the unsubscribe mechanism provided.
Requests involving protected health information maintained as part of your medical record are governed by our Notice of Privacy Practices and applicable law.
11. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or services. When we make changes, we will post the revised policy on this website and update the “Last Updated” date above.
12. Contact Us
Kansas City Pain & Spine
12208 West 87th Street Parkway, Suite 180
Lenexa, Kansas 66215
Phone: (913) 358-9738
Website: kansascitypainandspine.com
For questions regarding protected health information or your rights under HIPAA, please refer to our Notice of Privacy Practices.